ph64 Casino — Privacy Policy

1. Introduction

ph64 ("ph64," "we," "us," or "our") operates the online gaming platform accessible at ph64.app. We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal information collected through the ph64 website, mobile web application, customer support channels, and any other service we operate. By registering an account on ph64 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, please discontinue use of the ph64 platform and contact our support team to close your account.

2. Personal Data We Collect

ph64 collects the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, nationality	Account registration, KYC verification, age verification
Contact Data	Email address, Philippine mobile number, home address	Account communication, support, transaction notifications
Verification Data	Government-issued ID (passport, driver's license, PhilSys ID), selfie photo	KYC compliance, PAGCOR regulatory requirements, fraud prevention
Financial Data	GCash number, Maya account, bank account details, transaction history	Processing deposits and withdrawals, AML compliance
Gaming Data	Game history, bet amounts, win/loss records, session duration	Game delivery, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security monitoring, fraud detection, platform optimization
Usage Data	Pages visited, features used, click patterns, session duration	Platform improvement, personalization, marketing analytics
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, quality assurance, dispute resolution

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political affiliations, or health conditions unless you voluntarily disclose such information in a support communication.

3. How We Collect Your Personal Data

ph64 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the ph64 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud signals from payment processors; analytics data from platform analytics tools. All third-party data processors engaged by ph64 are contractually bound to handle your data in accordance with the DPA.

4. How We Use Your Personal Data

ph64 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your ph64 player account.
• Identity and age verification: Confirming that you are at least 21 years of age and are who you say you are, as required by PAGCOR regulations.
• Game delivery: Providing access to casino games, processing bets, and recording game outcomes.
• Financial transactions: Processing deposits and withdrawals via GCash, Maya, and Philippine bank transfers; maintaining accurate financial records.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting and preventing unauthorized access, cheating, collusion, money laundering, and other prohibited activities.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and applying responsible gaming tools where appropriate.
• Customer support: Responding to your inquiries, resolving disputes, and improving our support services.
• Marketing and promotions: Sending you information about ph64 promotions, bonuses, and new games, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: Analyzing usage patterns to improve the ph64 platform, fix bugs, and develop new features.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph64 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the ph64 Terms and Conditions, including account management, game delivery, and financial transactions.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA requirements, NPC guidelines, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 Internal sharing. Your personal data is accessible only to ph64 staff and contractors who need it to perform their job functions, including customer support agents, compliance officers, and technical staff. All personnel with access to personal data are bound by confidentiality obligations.

6.2 Third-party service providers. ph64 engages trusted third-party service providers to assist in delivering our services. These include:

• KYC and identity verification providers;
• Payment processors (GCash, Maya, and Philippine banking partners);
• Game software providers and RNG certification bodies;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Analytics and fraud detection services.

All third-party processors are required to process your data only on ph64's instructions and in accordance with the DPA. We do not sell your personal data to third parties for their own marketing purposes.

6.3 Regulatory and legal disclosure. ph64 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or courts where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.4 Business transfers. In the event of a merger, acquisition, or sale of all or part of ph64's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7. Cookies and Tracking Technologies

ph64 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and game display options.
• Analytics cookies: Collect anonymized data about how players use the platform to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph64 platform. A full cookie notice is displayed when you first access ph64.app.

8. Data Retention

ph64 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with AMLA requirements.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing data: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ph64 will securely delete or anonymize the data.

9. Data Security

ph64 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph64 platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Two-factor authentication (2FA) available for all player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While ph64 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph64 will notify the National Privacy Commission and affected players in accordance with the DPA's breach notification requirements.

10. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph64:

• Right to be informed: The right to know what personal data ph64 collects and how it is processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ph64 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations and ongoing regulatory requirements.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the ph64 Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. Please note that certain rights may be limited where processing is required for legal compliance or regulatory purposes.

11. Children's Privacy

The ph64 platform is strictly intended for individuals who are 21 years of age or older. ph64 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and report the matter to the appropriate authorities where required.

If you are a parent or guardian and believe that a minor has registered on ph64, please contact us immediately at [email protected].

12. Updates to This Privacy Policy

ph64 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the ph64 platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the ph64 platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ph64, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.